Pustjens Percussion Products optimizes e-commerce processes with APIcenter

Pustjens Percussion Products is a renowned company that focuses on the sale and distribution of percussion instruments. The company supplies professional musicians as well as music schools and orchestras and has an extensive web shop in which a wide assortment is available. With a growing online demand, it was necessary to set up the processes around orders and stock management more efficiently.

To reduce manual administration and speed up order processing, an integration between Visma.net and CCV Shop was realized. This allows orders to be processed instantly, stock levels to be automatically updated and product data to be seamlessly synchronized, ensuring that the webshop always displays the most up-to-date information.

The challenge

With the increasing number of orders, it became increasingly difficult to manage orders and inventory manually. Because there was no automatic connection between the systems, orders had to be manually transferred to Visma.net. This led to additional administrative burden and increased the risk of errors, resulting in delays and inaccuracies in order processing.

In addition, the inventory status in CCV Shop was not updated in real time. This meant that customers sometimes placed an order for a product that was no longer available, which could lead to cancellations and customer disappointment. Product information also had to be updated manually, which meant that the webshop was not always showing the most up-to-date data. Pustjens Percussion Products needed a solution that ensured orders, stock levels and product data were seamlessly synchronized between systems.

APIcenter’s solution

With APIcenter, a full integration was set up between Visma.net and CCV Shop, automating three essential processes. First, sales orders are automatically forwarded to Visma.net as soon as a customer places an order in the web shop. This eliminates the need for manual entry and speeds up order processing.

In addition, the integration ensures that the inventory in CCV Shop is continuously updated. When a product is sold, the inventory status is immediately updated in Visma.net and synchronized with the webshop, so that customers always see the correct information about availability. This prevents misunderstandings and helps improve customer satisfaction.

Finally, product information is also automatically updated between the two systems. When a change is made in Visma.net, such as a price adjustment or a new product description, it is immediately processed in CCV Shop. This ensures that the webshop always displays the most up-to-date and correct information, without employees having to make adjustments manually.

The result

Since the implementation of APIcenter, the e-commerce processes of Pustjens Percussion Products run considerably more efficiently. Orders are processed automatically, stock is always accurate and product data is updated without delay. As a result, the company has less administrative burden, errors are minimized and customers can count on a smooth and reliable ordering process.

Thanks to this automation, the team can now focus on further growth and service improvement, without worrying about manual input and inconsistencies in the web shop. The integration between Visma.net and CCV Shop has ensured that the entire order process is streamlined and ready for further expansion.