EP:Tummers: The local electronics and white goods specialist for over 100 years!

EP:Tummers is a family business that has been in the consumer electronics business since 1923. With eight stores in Limburg and North Brabant, in Roermond, Panningen, Weert, Tegelen, Echt, Horst, Sittard-Geleen and Asten, EP:Tummers has become the largest specialist retailer in the region.
The company offers a wide range of products, ranging from televisions and audio equipment to home appliances, and is known for its customer-oriented service and expertise.

The Challenge

With the expansion of both physical stores and online sales channels, EP:Tummers faced the challenge of efficiently synchronizing their inventory management, product information and sales orders between e-commerce platform Shopify and Valk Solutions’ Aspos POS system. The lack of an integrated solution led to time-consuming manual processes, increased risk of errors and limited visibility of real-time inventory.

The APIcenter Solution

To address these challenges, APIcenter implemented an advanced integration between Shopify and Aspos, with specific focus on sales order flow, product flow and inventory flow. This integration automated the synchronization of product information, inventory levels and sales orders between the two systems, eliminating manual entry and making data available in real-time. EP:Tummers largely set up the integration itself after which APIcenter assisted with the fine-tuning on the integration. Among other things, various business rules were created to automatically distribute orders to the correct branches.

Result

The implementation of the APIcenter integration has led to significant improvements in EP:Tummers’ operational processes. The automation of sales order, product and inventory flows has resulted in significant time savings and a reduction in human error, which has increased data accuracy and reliability. In addition, real-time synchronization of inventory levels and product information has increased customer satisfaction by allowing customers to rely on up-to-date and consistent information both online and in physical stores. This has led to an improved shopping experience and enhanced customer loyalty. In addition, the integration has contributed to lower operational costs through the reduction of manual processes and more efficient use of resources. The scalable solution provides EP:Tummers with the flexibility to effectively support future growth and expansion of their business, further strengthening their position as a market leader in the region.